Refund policy

Refund & Returns Policy
Last updated: May 2026

At Infiniti Beyond, we take pride in the quality of our products. Please read this policy carefully before placing an order.

1. ALL SALES ARE FINAL
All purchases are final. We do not accept returns or exchanges for reasons of change of mind, incorrect size selection, or personal preference. We strongly recommend reviewing our size guide and product descriptions before purchasing.

2. DAMAGED OR DEFECTIVE PRODUCTS
We stand behind the quality of our products. If you receive a product that is:
- Damaged in transit
- Defective or faulty
- Significantly different from what was described

You must report the issue within 48 hours of delivery by emailing support@infiniti-beyond.com with:
- Your order number
- Clear photographs of the damage/defect
- A brief description of the issue

Resolution options for verified defects:
- Replacement of the same product (subject to availability)
- Store credit of equivalent value
- Refund to original payment method (processed within 7–10 business days)

3. CANCELLATIONS
Orders cannot be cancelled once payment has been confirmed, as processing begins immediately. If you believe an error was made, contact us within 1 hour of placing the order at support@infiniti-beyond.com and we will do our best to assist.

4. CONSUMER RIGHTS
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020. If you have a complaint that is not resolved, you may contact our Grievance Officer at support@infiniti-beyond.com or approach the National Consumer Helpline at 1800-11-4000.

5. CONTACT US
For any queries related to this policy:
Email: support@infiniti-beyond.com
Phone: +91-8871296281
Hours: Monday–Friday, 10:00 AM – 5:00 PM IST