Shipping policy
SHIPPING POLICY
Shipping Coverage
We currently ship to all locations within India and Internationally.
Processing Time
- Orders are processed within 1-3 business days (Monday-Friday, excluding public holidays)
- You will receive a confirmation email with tracking information once your order has been shipped
- Orders placed on weekends or holidays will be processed on the next business day
Shipping Methods and Delivery Times
We offer the following shipping options:
Standard Shipping (5-7 Business Days)
- Cost: ₹200 for orders under ₹5,000
- FREE for orders above ₹5,000
- Delivery time: 5-7 business days from dispatch
Express Shipping (2-4 Business Days)
- Cost: ₹300
- Delivery time: 2-4 business days from dispatch
- Available for most major cities
Delivery Locations
We deliver to:
- All major cities and metro areas
- Tier 2 and Tier 3 cities
- Rural areas (delivery times may vary)
Please note: Remote or hard-to-reach locations may require additional 1-2 days for delivery.
Order Tracking
Once your order is shipped, you will receive:
- Shipping confirmation email
- Tracking number
- Courier partner details
- Estimated delivery date
You can track your order using the tracking number provided on the courier partner's website.
Shipping Address
Please ensure your shipping address is complete and accurate:
- Full name
- Complete street address
- Landmark (if applicable)
- City, State, PIN code
- Contact phone number
We are not responsible for delays or non-delivery due to incorrect or incomplete address information.
Delivery Attempts
Our courier partners will make up to 3 delivery attempts. If delivery is unsuccessful after 3 attempts, the package will be returned to us. You may be responsible for re-shipping charges.
Undeliverable Packages
If a package is returned to us due to:
- Incorrect address provided by customer
- Customer unavailable after multiple delivery attempts
- Customer refusal to accept delivery
The customer will be responsible for return shipping costs and re-shipping fees.
Shipping Delays
While we strive to meet estimated delivery times, delays may occur due to:
- Weather conditions
- Natural disasters
- Political unrest or strikes
- Courier partner delays
- Remote location accessibility
- Festival season high volume
We are not responsible for delays caused by circumstances beyond our control.
Order Modifications
Once an order is placed, the shipping address cannot be changed. Please review your shipping information carefully before completing your purchase.
Customs and Duties
Customs duties on international shipment may apply.
Contact Us
For shipping-related questions or concerns:
- Email: support@infiniti-beyond.com
- Business Hours: Monday-Friday, 10:00 AM - 5:00 PM IST
Holidays
We do not process or ship orders on:
- National holidays
- Sundays
- Festival holidays (Diwali, Holi, etc.)
Orders placed during holidays will be processed on the next business day.